Last updated: [DATE]
This Privacy Policy describes how Northern Lights Solar Company ("Northern Lights," "we," "us," or "our") collects, uses, and shares personal information when you visit our website, request a quote, or otherwise interact with us. By using our site or services, you agree to the practices described here.
Information we collect
We collect information you provide directly, information we receive automatically when you use our site, and information we receive from third parties who help us serve you.
Information you provide
- Name, email address, phone number, mailing address, and property address.
- Information about your home relevant to a solar quote, including utility provider, monthly usage or a recent utility bill, and roof details.
- Information you submit through our contact forms, booking widget, or email correspondence.
- Any other information you choose to share with us.
Information we collect automatically
- Log data (IP address, browser type, pages viewed, referring URL, date and time).
- Device information (device type, operating system).
- Cookies and similar technologies used to operate the site, measure usage, and remember preferences.
Information from third parties
- Satellite imagery, property data, and utility data from providers who help us prepare a quote.
- Advertising and analytics partners who help us understand how the site performs.
How we use information
- To prepare and deliver solar quotes you request.
- To communicate with you about your quote, scheduled appointments, and ongoing service.
- To operate, maintain, and improve our website.
- To comply with legal obligations.
- To prevent fraud and enforce our terms.
How we share information
We do not sell your personal information. We share it in limited circumstances:
- Service providers who help us operate our business (installation partners, financing partners for Solar Lease and PPA, hosting and email providers, analytics and advertising tools).
- Financing partners if you apply for a Solar Lease or PPA. They will have their own privacy practices, which we will point you to before you submit anything.
- Legal compliance when required by law, subpoena, or to protect rights and safety.
- Business transfers in connection with a merger, acquisition, or sale of assets.
Your choices
- Email: you can unsubscribe from marketing emails using the link at the bottom of any such email.
- Cookies: you can configure your browser to block or delete cookies. Some site features may not work without them.
- Access and deletion: you can request access to or deletion of your personal information by emailing us.
- Do Not Track: we do not currently respond to Do Not Track browser signals.
Data retention
We keep your information as long as needed to deliver services you requested, comply with legal obligations, resolve disputes, and enforce agreements.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is perfectly secure.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. Changes will be posted here with an updated effective date.
Contact
Questions about this policy or your information? Email Cal at [email protected].